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Politique de remboursement

As stated in our terms and conditions the following applies:


In accordance with the Belgian legislation, every Buyer may inform the Website that he wishes to cancel his purchase, within 14 calendar days as of the day after the day of the delivery.  In order to use his cancellation right, the buyer must send an email within that delay to asking for the exchange and returns form. Following receipt of the returns form Nayestones will provide the Buyer with a return authorization code and instructions on how to return the product to the Seller.

From the moment the Buyer expresses his intention to return part or all of his Order, he has seven (7) calendar days to return the Products to the Seller (at his own expense).  The non-compliance with that delay shall cause the Buyer  to be deprived of this Cancellation right.  In consequence, he shall loose his right to reimbursement.

Please note that the Buyer will be responsible for the item(s) until they have reached us. 

Products that were bought as part of a special order (Custom made) or made to measure shall not be reimbursed or exchanged.

If a Buyer wishes to exercise this right, the modalities of article 10 apply.


Returned products as described in the above article 9 shall only be accepted and reimbursed or exchanged once our specialists have confirmed that the Product is identical to the one that was sent, without damage, modifications or interventions.

The Product must be returned in its original packaging, complete (packaging, box, notice, ...), properly protected and in a perfect state allowing their resale (not damaged nor dirty) to the below mentioned address,  accompanied by a copy of the original purchase invoice and return form with authorization code written on it. Products that are returned in incomplete, damaged or soiled conditions shall never be accepted and therefor not be reimbursed.

If a Buyer wishes to exercise the right described in article 9, the shipping costs for transportation to the sender are for his account.

Please also note that custom charges, duties and sales tax paid by Nayestones for shipments outside the European community will be deducted from the value of the returned jewelry.

The address for returned products is :

Nayestones – 37 Pater Isidore Taymansstraat -3090 Overijse -Belgium.

Products are returned upon the risks and perils of the Buyer. The Product may not have been used by the Buyer.

If the Buyer uses his Cancellation right, respecting all modalities provided for in article 9 and 10, the Website shall reimburse within 30 days the price of the Product less the delivery costs once the goods are returned.