SHIPPING TIMES

Delivery times depends on the items ordered and on the country in which the order is placed. Except if the Parties were to decide otherwise or for custom made orders, delivery should not exceed 15 days. Nayestones cannot be responsible for unforeseable delays in delivery.

If the jewellery is in stock and not made to order please allow 1-2 business days for your order to be processed and shipped. If it is made to order please refer to the email communication you have with us concerning the production.

If the jewellery is not in stock and is made especially for you please allow 2-3 weeks of production then 1-2 business days for your order to be shipped.

All orders are processed and shipped Monday through Friday from 9:00 am to 5:00 pm. All orders placed after 1:00 pm on Friday will be processed the following week.

Nayestones declines any liability in case of an excessive delivery term by the postal services or any other shipping method as well as in case of loss of the ordered Products or strike. The shipping risks are for the User who must file the necessary requests with the carrier.

SHIPPING COSTS

Free shipping is for all order worldwide unless the order has a value of less than 100 euros. All Belgian orders are shipped via tracking and Postpack with the Belgian post and will require a signature upon delivery. Expected Delivery 1-2 days.  All International orders are shipped via DHL Worldwide. Expected Delivery 2-4 business days. 

Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-freethreshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. 

RETURN POLICY

If the article does not comply with your order or if they are not to your satisfaction, you may return them and ask for an exchange or for a refund within the conditions.

Returned products shall only be accepted and reimbursed or exchanged once our specialists have confirmed that the Product is identical to the one that was sent, without damage, modifications or interventions.

The Product must be returned in its original packaging, complete (packaging, box, notice, ...), properly protected and in a perfect state allowing their resale (not damaged nor dirty) to the below mentioned address,  accompanied by a copy of the original purchase invoice and return form with authorization code written on it. Products that are returned in incomplete, damaged or soiled conditions shall never be accepted and therefor not be reimbursed.

The shipping costs for transportation to the sender are for his account. Please also note that custom charges, duties and sales tax are non-refundable for shipments outside the European community.

The address for returned products is : 

Nayestones – 37 Pater Isidore Taymansstraat -3090 Overijse -Belgium.

Products are returned upon the risks and perils of the Buyer. The Product may not have been used by the Buyer.

If the Buyer uses his Cancellation right, respecting all modalities provided, the Website shall reimburse within 30 days the price of the Product less the delivery costs once the goods are returned.