QUESTIONS POPULAIRES
Prestations de service
Pouvez-vous m'aider à choisir un cadeau?
Nos experts sont disponibles pour vous aider à choisir le cadeau idéal dans votre budget, et ils veilleront à ce qu'il soit livré à temps pour l'occasion spéciale. Vous avez la possibilité de démarrer un chat en direct, de nous envoyer un e-mail ou de venir directement dans notre salle d'exposition.
GOLD & MATERIALS
J'aime un bijou mais je préférerais une autre pierre précieuse, de l'or, etc. Quelles options ai-je ?
Nous serons heureux de créer des versions personnalisées de nos conceptions actuelles. Prenez rendez-vous avec nous ou contactez-nous par chat ou par e-mail pour discuter de vos options.
What metal type should I choose? What is best?
We craft all our pieces to be long-lasting. Gold is our preferred material—available in yellow, white, or pink, and in 9K, 14K, or 18K depending on the design and purpose. That said, our silver and gold-plated pieces are also designed for durability. Perfect for a daily wear.
Je recherche un article en particulier, mais j'ai du mal à le trouver sur votre site. Est-il possible de commander un bijou sur-mesure ?
Sans aucun doute. Nous pouvons vous aider à travers ce processus et concevoir quelque chose d'unique pour vous. N'hésitez pas à nous contacter par e-mail, chat en direct ou à venir au showroom pour en discuter.
Are there alternatives to diamonds ? Which gemstones should you choose?
Absolutely. We enjoy incorporating both precious and semi-precious gemstones to add rich colors and personal meaning. Options include tourmaline, topaz, amethyst, emerald, and other stones or birthstones, each with its own unique symbolism.
Expédition & retours
Combien coûte l'expédition?
Nous offrons la livraison gratuite pour toute commande supérieure à 100€.
Combien de temps faudra-t-il pour que ma commande arrive ?
Les délais de livraison varient en fonction de la pièce que vous choisissez et de l'endroit où vous souhaitez qu'elle soit livrée. Si la pièce est en stock, il ne faut que 1 à 2 jours avant qu'elle ne quitte le studio.
Sinon, nous avons besoin de 2-3 semaines de temps de production. Après cela, il faudra entre 3 et 5 jours pour que votre commande arrive après avoir été emballée et expédiée.
Nayestones décline toute responsabilité en cas de délai de livraison excessif par les services postaux ou tout autre mode d'expédition ainsi qu'en cas de grève.
Risques liés au transport : en cas de perte des Produits commandés par le transporteur, Nayestones se renseignera auprès du transporteur et prendra également en charge l'assurance.
Quelle est votre politique de retour ?
Si l'article n'est pas conforme à votre commande ou s'il ne vous satisfait pas, vous pouvez le retourner et demander un échange ou un remboursement dans les conditions.
Votre pièce retournée doit arriver à Nayestones au plus tard le 14 jours après votre date de livraison. Si vous souhaitez retourner une pièce, nous vous recommandons de nous contacter dans les 7 jours de votre livraison. Les retours en dehors de cette fenêtre peuvent être acceptés à notre discrétion.
Les produits retournés ne seront acceptés et remboursés ou échangés qu'après que nos spécialistes auront vérifié que le Produit est identique à celui qui a été envoyé, sans dommage, modifications ou interventions.
Le Produit doit être retourné dans son emballage d'origine, complet (emballage, carton, notice, ...), correctement protégés et en parfait état permettant leur revente (non endommagés ni salis) à l'adresse ci-dessous, accompagnés d'une copie de la facture d'achat originale et du formulaire de retour avec code d'autorisation inscrit dessus. Les produits retournés incomplets, endommagés ou salis ne seront jamais repris et ne seront donc pas remboursés.
Les frais d'expédition et les éventuelles taxes de transport jusqu'à l'expéditeur sont à sa charge. Veuillez également noter que les frais de douane, les droits et les taxes de vente ne sont pas remboursables pour les envois en dehors de la communauté européenne.
L'adresse pour les produits retournés est :
Nayestones – 37 Pater Isidore Taymansstraat -3090 Overijse -Belgique.
Les produits sont retournés aux risques et périls de l'Acheteur. Le Produit peut ne pas avoir été utilisé par l'Acheteur.
Si l'Acheteur fait usage de son droit de rétractation, en respectant toutes les modalités prévues, le Site remboursera dans les 30 jours le prix du Produit moins les frais de livraison une fois les marchandises retournées.
Les frais de port internationaux encourus pour renvoyer une commande sont à la charge du destinataire. Si vous n'avez pas de compte de messagerie, veuillez envoyer un e-mail à info@nayestones.com et nous vous aiderons à renvoyer les marchandises.
Garantie et suivi
Ai-je une garantie après l'achat d'un bijou ?
Les bijoux doivent durer toute une vie, et nous vous aiderons à vous en assurer. Une garantie de cinq ans est incluse avec toutes les commandes Nayestones.
ENGAGEMENT & WEDDING JEWELRY
Quelle est votre politique de garantie ?
Nous nous engageons à vous offrir la meilleure qualité de service pour vos bijoux. Les bijoux Nayestones sont fabriqués avec le plus grand soin dans notre atelier à Anvers pour répondre aux normes les plus élevées.
Nous garantissons* les bijoux Nayestones contre les défauts de fabrication pendant 5 ans à compter de la date d'achat. Nous fournissons également des services après-vente comme le redimensionnement, le nettoyage et le polissage ou la réparation de vos bijoux achetés.
*Tout dommage dû à une mauvaise utilisation, un accident ou l'usure normale du bijou peut être réparé dans notre atelier mais est exclu de cette garantie.
BESPOKE JEWELRY & CUSTOMIZATION
Can the jewelry be customized ? I like a piece of jewelry but would prefer a different gemstone, gold, etc.
All of our products such as ring, necklace, earring, bracelet, and earcuff are customizable. You can choose your favorite gold color, the gemstone and its place on the jewel. We will gladly create custom versions of our current designs. Make an appointment with us or contact us via chat or email to discuss your options.
I have got an idea for a piece of jewellery in my head. Can you help me create it?
Of course, we can work together to create the jewellery you imagine for yourself or as a gift. You can take inspiration from our existing designs, choose your own stones, or come up with something new - it's up to you!
How do I choose an engagement ring if I don’t know anything about jewelry?
Start with your partner’s style: do they prefer something classic and timeless, original and unconventional, or modern and minimalist? Look at what they wear — gold or silver tones, statement or delicate pieces? At NAYESTONES, we offer a personalized experience to help you choose or customize the ring that's right for your partner. Contact us to book an appointment with our jewellery expert and meet us in our showroom or on a video call if you can't make it to Overijse.
Can I propose with a temporary ring and order the final ring later if I need the ring quickly? Can I exchange an engagement ring if she doesn't like it?
Of course. Many of our clients choose an in-stock engagement ring first for the proposal, then return together to choose the perfect ring, adapting the size and change details if necessary. It’s a beautiful way to have your ring ready on time, and include your partner in the process.
Should I invite her to choose the ring, or is it better if it's a surprise?
There’s no one-size-fits-all answer, it depends on your partner’s personality and your relationship. Some people dream of a surprise proposal and love the symbolic gesture, while others prefer to be involved in choosing the ring to ensure it matches their taste and lifestyle. A great option is to propose with a temporary ring, and then choose the final ring together. At NAYESTONES, we’re happy to guide you through both scenarios and help you create a meaningful and memorable piece either way.
How long does it take to have an engagement ring made?
Typically, an engagement ring takes 2 to 3 weeks to complete. If you want a custom engagement ring, consider 3 to 4 weeks depending on the complexity of the design and choice of materials. We recommend starting the process in advance of your proposal or wedding date. We ship worldwide with secure, insured delivery — and our team is here to support you throughout the process.
How much should I spend on an engagement ring?
There’s no rule. We believe the ring should match your values, budget and partner’s style. At NAYESTONES, we offer a wide range of affordable engagement rings and luxury options, all crafted with recycled gold, natural gemstones as well as lab-grown or natural diamonds.
How to choose a diamond engagement ring?
To choose a diamond engagement ring, decide on a shape and setting that matches your partner's style. At NAYESTONES, we offer a wide selection of engagement rings with natural or lab-grown diamonds, and we provide expert guidance to help you choose the perfect ring. You should also consider the 4 Cs: Cut, Clarity, Carat, and Color, and we’ll propose several options according to your budget.
How to choose the diamond size in my engagement ring?
You can adapt the diamond size of our engagement rings according to your personal preferences and budget. The average diamond size for an engagement ring is 0.5 carats. It can go up to 1 - 1.5 carats, but this varies based on preferences and budget.
Which is better: a real diamond or a laboratory-grown diamond?
Both natural and lab-grown diamonds are real diamonds with the same physical, chemical, and optical properties. There is no difference visually between them, only in the way they are sourced. The choice depends on your values, budget, and what feels right for you.
Can I create a custom engagement ring? Can I have a ring personalized?
Yes. Our custom engagement ring design service allows you to choose the metal (9K, 14K or 18K gold), the type and shape of stone, and the overall setting. We guide you through each step to bring your vision to life.
Where to buy diamond engagement rings?
At NAYESTONES, we offer a wide range of modern handmade engagement rings adorned with diamonds or other colored gemstones. All our diamond engagement rings are handmade in Belgium, in our Antwerp atelier. You can book an appointment in our jewelry showroom in Brussels to view our collections and discuss your project with us.
What are the best colored gemstones for engagement rings besides diamonds?
If you’re looking for something unique, emeralds, aquamarines, tourmalines, and sapphires are beautiful, meaningful alternatives. Our colored gemstone engagement rings are popular for their individuality and symbolism. Choose what best fits your partner's style and preferences. Moreover, we can customize your ring with a birthstone of your choice, adding a symbolic and personal touch.
What’s the difference between an engagement ring and a wedding ring?
An engagement ring is traditionally given during the proposal and often features a diamond or gemstone centerpiece. A wedding ring (or wedding band) is exchanged during the wedding ceremony, usually simpler in design and worn alongside the engagement ring.
Where to buy wedding rings?
You can buy high-quality wedding rings at NAYESTONES Antwerp, where we offer a diverse selection of styles and materials. Explore our collection online or in our Brussels jewelry shop.
How to choose a wedding ring?
Consider the metal, design, and fit. Many couples choose a wedding band that complements the engagement ring. Our stackable ring sets are designed to be worn together, you can select a matching or contrasting band for a personalized look. If you don’t know which wedding ring you should get, don’t hesitate to book an appointment in our jewelry showroom in Brussels or our online jewelry store to get advice and view our selection of modern wedding rings.
Where can I buy a unique engagement ring in Brussels or online?
You can visit us by appointment in our jewelry showroom near Brussels or book a video call with us, or shop online from anywhere in the world. We ship internationally and tax-free, and offer support at every step, from selection to sizing and personalization.
Do you offer matching wedding bands and engagement rings?
Yes. Our engagement and wedding ring sets are designed to stack beautifully together — you can also personalize each piece to tell your own story.
Baguier
Comment savoir quelle taille de bague choisir ?
Si vous avez besoin d'aide pour acheter une bague pour quelqu'un d'autre, veuillez consulter notre baguier : BAGUIER ou vous pouvez nous contacter par chat en direct ou par e-mail et nous vous aiderons.
Que se passe-t-il si je commande la mauvaise taille de bague ?
N'importe lequel de nos bagues peut être redimensionné, et nous nous ferons un plaisir de le faire pour vous sans frais dans le cadre de notre service.
CARE & AFTER-SALES SERVICE
How should I take care for my jewellery?
Caring for your NAYESTONES jewellery pieces is easy :
- Remove your jewellery during activities such as cleaning, swimming and exercising.
- Avoid letting your jewelry come into contact with chemicals like hairspray, chlorine and perfume, make sure to store it in a safe dry place.
- Store your pieces individually in soft pouches or a jewellery box can help to avoid scuffs and scratches as well.
If your jewellery needs to be cleaned, soak in mild soap and warm water for 20-30 minutes. Gently scrub with a soft toothbrush, rinse under warm water, and dry with a lint-free cloth. Please note that certain stones are more delicate than others. Pearls need some extra attention to keep them in their best condition and should be stored flat and separate from other objects that may scratch their surface. It is also possible to use a jewellery cloth to clean and polish your jewellery.
What after-care or maintenance services do you provide ? What are the costs?
We provide complimentary after-care services, including one free resizing, as well as cleaning and polishing of your purchased jewelry. Repairs are also available, with costs depending on the specific issue and the piece in question.
GIFT IDEAS
Where can I find customized birthstone jewelry in Brussels?
At Nayestones we will customize any of our jewel that you can find on the website with your birthstone. Wa can also design a piece especially for you from scratch. You can use the gemstone filter to browse existing options or contact us.
I am looking for a rose gold 18K pendant necklace with diamonds for gifting.
All our necklaces can be made in 18K rose gold. You might like options such as the elegant Moon Ellipse Diamond Necklace or Pyramid Ray Diamond Pendant both available in pink gold and ideal for a meaningful gift. We have other necklaces, please browse through our necklaces category page.
I want 14k white gold hoop earrings for sensitive ears.
Discover our Petite Comète and Moon Ellipse earrings. Delicate hoops crafted in 14K white gold, ideal for sensitive ears.
Furthermore, all our earrings can be crafted in 14k white gold.
Where can I find affordable diamond earrings for everyday wear?
Our diamond studs are minimalist, elegant, and perfect for daily wear, luxury that suits any occasion. Browse and discover more in our Essential collection.
I am looking for a dainty gold chain for layering.
All our necklaces are designed to layer beautifully. For delicate 18K gold chains with a subtle sparkle, take a look at pieces from our Atlante or Essential Bridal collections. You can explore the full range of necklaces on our website.
Where can I find 18k gold stacking rings in Belgium?
Discover the Petite Comète Collection, designed for effortless stacking in yellow, rose, or white 18K gold. Furthermore discover all of our rings in order to create your own stack.
CONTACT
Still Have Questions? We’re here to help.
Book a private appointment in our showroom near Brussels, chat online with us or write us an email at hello@nayestones.com for personalized advice and guidance in choosing your dream jewelry, or to help you choose the perfect gift for your loved one.
WhatsApp: +32 (0) 474 215 608
MADE IN ANTWERP
Our jewelry is entirely made in Antwerp, Belgium, by a team of experienced goldsmiths and artisans.
CERTIFICATE
All pieces will be carefully wrapped by our team, and sold with a certificate of authenticity.
FREE SHIPPING AND RETURNS
We offer worldwide secured delivery and returns, with no minimum purchase. Taxes and customs fees are included.
3 YEARS WARRANTY
A three-year guarantee is included with all Nayestones orders.