Delivery times depends on the items ordered and on the country in which the order is placed. Except if the Parties were to decide otherwise or for custom made orders, delivery should not exceed 15 days. Nayestones cannot be responsible for unforeseable delays in delivery.
If the jewellery is not in stock and is made especially for you please allow 2-3 weeks of production then 1-2 business days for your order to be shipped.
Nayestones declines any liability in case of an excessive delivery term by the postal services or any other shipping method as well as in case of loss of the ordered Products or strike. The shipping risks are for the User who must file the necessary requests with the carrier.
If the article does not comply with your order or if they are not to your satisfaction, you may return them and ask for an exchange or for a refund within the conditions.
Returned products shall only be accepted and reimbursed or exchanged once our specialists have confirmed that the Product is identical to the one that was sent, without damage, modifications or interventions.
The Product must be returned in its original packaging, complete (packaging, box, notice, ...), properly protected and in a perfect state allowing their resale (not damaged nor dirty) to the below mentioned address, accompanied by a copy of the original purchase invoice and return form with authorization code written on it. Products that are returned in incomplete, damaged or soiled conditions shall never be accepted and therefor not be reimbursed.
The shipping costs for transportation to the sender are for his account. Please also note that custom charges, duties and sales tax are non-refundable for shipments outside the European community.
The address for returned products is :
Nayestones – 37 Pater Isidore Taymansstraat -3090 Overijse -Belgium.
Products are returned upon the risks and perils of the Buyer. The Product may not have been used by the Buyer.
If the Buyer uses his Cancellation right, respecting all modalities provided for in article 9 and 10, the Website shall reimburse within 30 days the price of the Product less the delivery costs once the goods are returned.