Popular questions

Do I need to pay import customs and duties?

No, Nayestones will cover all customs and import duties, so you won't have to pay anything more at the time of delivery.

 

What is the cost of delivery?

Delivery is free of charge for orders over 100€. 

 

How long would it take for my order to arrive?

Delivery times varies depending on the piece you choose and where you want it delivered. If the piece is in stock it only takes 1-2 days before it will leave the studio. If not, we need 2-3 weeks of production time. After that it will take between 3-5 days for your order to arrive after it has been packed and shipped.

 

Do I have a warranty after buying a piece of jewelry?

Jewellery should last a lifetime, and we'll assist you in ensuring that it does.
A one-year guarantee is included with all Nayestones orders. Resizing, repair, and restoration are all covered under this warranty. For further information, see our Warranty & Aftercare services.

 

What kind of packaging would be used for my order?

Each piece of jewelry will be carefully placed in a Nayestones branded jewellery box and wrapped in silk paper before it is sent.

 

How do I figure out what ring size to get?

If you need assistance purchasing a ring for someone else, please have a look at our ring sizer : RING SIZER or you can contact us via live chat or email and we will assist you.

 

What if I order the incorrect ring size?

Any of our rings can be resized, and we will gladly do so for you at no charge as part of our service.

 

Can you assist me in selecting a gift?

Our experts are available to assist you in selecting the ideal gift within your budget, and they will ensure that it is delivered in time for the special occasion. You have the option of starting a live chat, sending us an email or come directly to our showroom.

 

I like a piece of jewelry but would prefer a different gemstone, gold, etc. What options do I have?

We will gladly create custom versions of our current designs. Make an appointment with us or contact us via chat or email to discuss your options.

 

I'm looking for a specific article, but I'm having trouble finding it on your website. Is it possible to order a bespoke piece of jewelry?

Without any doubt. We can help you through this process and design something unique for you. Don’t hesitate to contact us on email, live chat or come to the showroom to discuss.