POPULAR QUESTIONS

Our shop is located in Overijse, near Brussels in Belgium.

You are welcome to visit our showroom to try on our jewelry and discuss your custom project. 

Nayestones Showroom: 37 Pater Isidore Taymansstraat, 3090 Overijse – Belgium 

Tel & Whatsapp: 0032 (0)474 215 608 

Yes, we can recycled your old gold and unworn jewelry and also use your gemstones or diamond to make your new jewelry. This will reduce the final price of your new jewelry piece.

We craft all our pieces to be long-lasting. Gold is our preferred material—available in yellow, white, or pink, and in 9K, 14K, or 18K depending on the design and purpose. That said, our silver and gold-plated pieces are also designed for durability. Perfect for a daily wear.

We offer both options. Natural diamonds are rare and timeless, while lab-grown diamonds are man made and have the same quality and are a more eco-friendly alternative. The decision depends on your personal preference and budget.

Absolutely. We enjoy incorporating both precious and semi-precious gemstones to add rich colors and personal meaning. Options include tourmaline, topaz, amethyst, emerald, and other stones or birthstones, each with its own unique symbolism. 

We offer free shipping on all orders. Duties and import taxes are paid by Nayestones via the DHL courier. The terms of trade of the shipment will be marked as Delivered Duty Paid (DDP).

Delivery times varies depending on the piece you choose and where you want it delivered. If the piece is in stock it only takes 1-2 days before it will leave the studio. If not, we need 2-3 weeks of production. After that it will take between 3-5 days for your order to arrive after it has been packed and shipped.

For in-stock pieces, we offer a full refund if the return meets our policy. Your return must arrive at Nayestones within 14 days of your delivery date.
For made-to-order or customized pieces, we do not offer refunds.

However, you may return them for store credit or exchange. If your piece is incorrect or unsatisfactory, you may request an exchange or refund. We recommend contacting us within 7 days of delivery if you wish to return an item. Returns after 14 days may be accepted at our discretion.

Returns are accepted only after our specialists confirm that the product matches the original, undamaged and unaltered. Items must be returned in original packaging, complete (box, documentation, etc.), and in resalable condition. Returns that are incomplete, damaged, or soiled will not be accepted or refunded. Shipping costs and duties for returns are the responsibility of the sender. Customs, duties, and sales tax are non-refundable for orders returned from outside the EU.  

Return address: 37 Pater Isidore Taymansstraat, 3090 Overijse, Belgium 

Products are returned at the buyer’s risk and must not have been used. If the Buyer uses his cancellation right and all return conditions are met, we will refund the product price (excluding delivery) within 30 days. If you do not have a courier account, please contact us at hello@nayestones.com and we’ll assist you with return shipping. 

Cultivated diamonds will come with a IGI (International Gemological Institute) certification for diamonds from 0.5 carat and higher. IGI is a globally recognized certificate for diamonds and gemstones, used for lab-grown diamonds. It verifies the stone’s quality based on the 4Cs (cut, color, clarity, carat). Natural diamonds will come with a GIA (Gemological Institute of America ) certification for jewels from 0.5 carat and higher. GIA is well known American gemological institute that certifies natural diamonds and other gemstones. It also evaluates quality and authenticity.

We are committed to offering you the highest quality of service for your jewellery. We guarantee* NAYESTONES jewellery against manufacturing defects for 3 years from the date of purchase. 

*Any damage due to improper use, accident or normal wear and tear of the jewel can be repaired in our workshop but is excluded from this warranty. 

All of our products such as ring, necklace, earring, bracelet, and earcuff are customizable. You can choose your favorite gold color, the gemstone and its place on the jewel. We will gladly create custom versions of our current designs. Make an appointment with us or contact us via chat or email to discuss your options. 

Of course, we can work together to create the jewellery you imagine for yourself or as a gift. You can take inspiration from our existing designs, choose your own stones, or come up with something new - it's up to you!

Start with your partner’s style: do they prefer something classic and timeless, original and unconventional, or modern and minimalist? Look at what they wear — gold or silver tones, statement or delicate pieces? At NAYESTONES, we offer a personalized experience to help you choose or customize the ring that's right for your partner. Contact us to book an appointment with our jewellery expert and meet us in our showroom or on a video call if you can't make it to Overijse.

Of course. Many of our clients choose an in-stock engagement ring first for the proposal, then return together to choose the perfect ring, adapting the size and change details if necessary. It’s a beautiful way to have your ring ready on time, and include your partner in the process.

There’s no one-size-fits-all answer, it depends on your partner’s personality and your relationship. Some people dream of a surprise proposal and love the symbolic gesture, while others prefer to be involved in choosing the ring to ensure it matches their taste and lifestyle. A great option is to propose with a temporary ring, and then choose the final ring together. At NAYESTONES, we’re happy to guide you through both scenarios and help you create a meaningful and memorable piece either way.

Typically, an engagement ring takes 2 to 3 weeks to complete. If you want a custom engagement ring, consider 3 to 4 weeks depending on the complexity of the design and choice of materials. We recommend starting the process in advance of your proposal or wedding date. We ship worldwide with secure, insured delivery — and our team is here to support you throughout the process.

There’s no rule. We believe the ring should match your values, budget and partner’s style. At NAYESTONES, we offer a wide range of affordable engagement rings and luxury options, all crafted with recycled gold, natural gemstones as well as lab-grown or natural diamonds.

To choose a diamond engagement ring, decide on a shape and setting that matches your partner's style. At NAYESTONES, we offer a wide selection of engagement rings with natural or lab-grown diamonds, and we provide expert guidance to help you choose the perfect ring. You should also consider the 4 Cs: Cut, Clarity, Carat, and Color, and we’ll propose several options according to your budget.

You can adapt the diamond size of our engagement rings according to your personal preferences and budget. The average diamond size for an engagement ring is 0.5 carats. It can go up to 1 - 1.5 carats, but this varies based on preferences and budget.

Both natural and lab-grown diamonds are real diamonds with the same physical, chemical, and optical properties. There is no difference visually between them, only in the way they are sourced. The choice depends on your values, budget, and what feels right for you.

Yes. Our custom engagement ring design service allows you to choose the metal (9K, 14K or 18K gold), the type and shape of stone, and the overall setting. We guide you through each step to bring your vision to life.

At NAYESTONES, we offer a wide range of modern handmade engagement rings adorned with diamonds or other colored gemstones. All our diamond engagement rings are handmade in Belgium, in our Antwerp atelier. You can book an appointment in our jewelry showroom in Brussels to view our collections and discuss your project with us.

If you’re looking for something unique, emeralds, aquamarines, tourmalines, and sapphires are beautiful, meaningful alternatives. Our colored gemstone engagement rings are popular for their individuality and symbolism. Choose what best fits your partner's style and preferences. Moreover, we can customize your ring with a birthstone of your choice, adding a symbolic and personal touch.

An engagement ring is traditionally given during the proposal and often features a diamond or gemstone centerpiece. A wedding ring (or wedding band) is exchanged during the wedding ceremony, usually simpler in design and worn alongside the engagement ring.

You can buy high-quality wedding rings at NAYESTONES Antwerp, where we offer a diverse selection of styles and materials. Explore our collection online or in our Brussels jewelry shop.

Consider the metal, design, and fit. Many couples choose a wedding band that complements the engagement ring. Our stackable ring sets are designed to be worn together, you can select a matching or contrasting band for a personalized look. If you don’t know which wedding ring you should get, don’t hesitate to book an appointment in our jewelry showroom in Brussels or our online jewelry store to get advice and view our selection of modern wedding rings.

You can visit us by appointment in our jewelry showroom near Brussels or book a video call with us, or shop online from anywhere in the world. We ship internationally and tax-free, and offer support at every step, from selection to sizing and personalization.

Yes. Our engagement and wedding ring sets are designed to stack beautifully together — you can also personalize each piece to tell your own story.

If you need assistance purchasing a ring for someone else, please have a look at our ring sizer : RING SIZER or contact us via live chat or email and we will assist you.

Yes, we offer resizing for all our rings. If you purchase one of our rings, your first resize is free of charge as part of our service. However, you will need to cover the shipping costs to and from our showroom if you are based abroad.

Caring for your NAYESTONES jewellery pieces is easy : 

- Remove your jewellery during activities such as cleaning, swimming and exercising. 
- Avoid letting your jewelry come into contact with chemicals like hairspray, chlorine and perfume, make sure to store it in a safe dry place. 
- Store your pieces individually in soft pouches or a jewellery box can help to avoid scuffs and scratches as well.  

If your jewellery needs to be cleaned, soak in mild soap and warm water for 20-30 minutes. Gently scrub with a soft toothbrush, rinse under warm water, and dry with a lint-free cloth. Please note that certain stones are more delicate than others. Pearls need some extra attention to keep them in their best condition and should be stored flat and separate from other objects that may scratch their surface. It is also possible to use a jewellery cloth to clean and polish your jewellery. 

We provide complimentary after-care services, including one free resizing, as well as cleaning and polishing of your purchased jewelry. Repairs are also available, with costs depending on the specific issue and the piece in question. 

At Nayestones we will customize any of our jewel that you can find on the website with your  birthstone. Wa can also design a piece especially for you from scratch. You can use the gemstone filter to browse existing options or contact us.

All our necklaces can be made in 18K rose gold. You might like options such as the elegant Moon Ellipse Diamond Necklace or Pyramid Ray Diamond Pendant both available in pink gold and ideal for a meaningful gift. We have other necklaces, please browse through our necklaces category page.

Discover our Petite Comète and Moon Ellipse earrings. Delicate hoops crafted in 14K white gold, ideal for sensitive ears.
Furthermore, all our earrings can be crafted in 14k white gold.

Our diamond studs are minimalist, elegant, and perfect for daily wear, luxury that suits any occasion. Browse and discover more in our Essential collection.

All our necklaces are designed to layer beautifully. For delicate 18K gold chains with a subtle sparkle, take a look at pieces from our Atlante or Essential Bridal collections. You can explore the full range of necklaces on our website. 

Discover the Petite Comète Collection, designed for effortless stacking in yellow, rose, or white 18K gold. Furthermore discover all of our rings in order to create your own stack.

A well-chosen or personalized jewel is always the best option ! A birthstone ring or a necklace in 18K gold makes the perfect romantic gesture. See our ring and necklace collection.