Shipping & Returns
How much is shipping?
We offer free shipping on all orders aboce 100€.
How long will it take my order to arrive ?
Delivery times varies depending on the piece you choose and where you want it delivered. If the piece is in stock it only takes 1-2 days before it will leave the studio.
If not, we need 2-3 weeks of production time. After that it will take between 3-5 days for your order to arrive after it has been packed and shipped.
Nayestones declines any liability in case of an excessive delivery term by the postal services or any other shipping method as well as a strike.
Shipping risks: in case of loss of the ordered Products by the shipping company, Nayestones will inquiry with the carrier and also deal with the insurance.
Do I have to pay custom duties ?
Duties and import taxes, determined by the customs agency within the destination country, are paid by Nayestones via the DHL courier. The terms of trade of the shipment will be marked as Delivered Duty Paid (DDP).
Can I return a piece ?
Your returned piece must arrive at Nayestones no later than 14 days after your delivery date.
For pieces which are in stock and ready to ship, we are happy to offer a full refund for any returns which meet our returns policy (see below). These pieces have already been handcrafted by our goldsmiths, and therefore do not require additional custom production.
Due to the nature of our made-to-order and customised pieces, we will not be able to offer a refund. However, for made-to-order items that meet our returns policy (see below), you are welcome to return for either store credit or exchange the piece for another item.
What is your return policy?
If the article does not comply with your order or if they are not to your satisfaction, you may return them and ask for an exchange or for a refund within the conditions.
Your returned piece must arrive at Nayestones no later than 14 days after your delivery date. If you wish to return a piece, we recommend that you contact us within 7 days of your delivery. Returns outside this window may be accepted at our discretion.
Returned products shall only be accepted and reimbursed or exchanged once our specialists have confirmed that the Product is identical to the one that was sent, without damage, modifications or interventions.
The Product must be returned in its original packaging, complete (packaging, box, notice, ...), properly protected and in a perfect state allowing their resale (not damaged nor dirty) to the below mentioned address, accompanied by a copy of the original purchase invoice and return form with authorization code written on it. Products that are returned in incomplete, damaged or soiled conditions shall never be accepted and therefore not be reimbursed.
The shipping costs and eventual duties for transportation to the sender are for his account. Please also note that custom charges, duties and sales tax are non-refundable for shipments outside the European community.
The address for returned products is :
Nayestones – 37 Pater Isidore Taymansstraat -3090 Overijse -Belgium.
Products are returned upon the risks and perils of the Buyer. The Product may not have been used by the Buyer.
If the Buyer uses his Cancellation right, respecting all modalities provided, the Website shall reimburse within 30 days the price of the Product less the delivery costs once the goods are returned.
The international shipping cost incurred to send an order back are for the recipient. If you not have a courier account, please email firstname.lastname@example.org and we will assist you with sending the goods back.
Warranty & Aftercare
Do I have a warranty after buying a piece of jewellery?
Jewellery should last a lifetime, and we'll assist you in ensuring that it does. A five-year guarantee is included with all Nayestones orders.
What is your warranty policy ?
We are committed to offering you the highest quality of service for your jewellery. Nayestones jewellery is manufactured with the greatest care in our workshop in Antwerp to meet the highest standards.
We guarantee* Nayestones jewellery against manufacturing defects for 5 years from the date of purchase. We also provide after-care services like resizing, cleaning and polishing or repair on your purchased jewellery.
*Any damage due to improper use, accident or normal wear and tear of the jewel can be repaired in our workshop but is excluded from this warranty.
How should I take care for my jewellery?
Caring for your Nayestones jewellery pieces can be simple and easy when remembering a few simple things.
- Remove your jewellery during certain activities such as cleaning, swimming and exercising.
- Avoid letting your jewelry come into contact with chemicals like hairspray, chlorine and perfume, and make sure to store your jewelry in a safe dry place.
- Storing your pieces individually in soft pouches or a jewellery box can help to avoid scuffs and scratches as well.
If your jewellery needs to be cleaned, you can use a mild soap and warm water with a soft toothbrush. Please note that certain stones are more delicate than others. Pearls need some extra attention to keep them in their best condition and should be stored flat and separate from other objects that may scratch their surface.
It is also possible to use a jewellery cloth to clean your jewellery and polish the again.
Can you assist me in selecting a gift?
Our experts are available to assist you in selecting the ideal gift within your budget, and they will ensure that it is delivered in time for the special occasion. You have the option of starting a live chat, sending us an email or come directly to our showroom.
I like a piece of jewelry but would prefer a different gemstone, gold, etc. What options do I have?
We will gladly create custom versions of our current designs. Make an appointment with us or contact us via chat or email to discuss your options.
I'm looking for a specific article, but I'm having trouble finding it on your website. Is it possible to order a bespoke piece of jewelry?
Without any doubt. We can help you through this process and design something unique for you. Don’t hesitate to contact us on email, live chat or come to the showroom to discuss.
How do I figure out what ring size to get?
If you need assistance purchasing a ring for someone else, please have a look at our ring sizer : RING SIZER or you can contact us via live chat or email and we will assist you.
What if I order the incorrect ring size?
Any of our rings can be resized, and we will gladly do so for you at no charge as part of our service.
Where is located your showroom ?
The full collection is available from the Showroom.
Nayestones Showroom - 37 Pater Isidore Taymansstraat
3090 Overijse - Belgium
Tel: 0032 (0)474 215 608
Where can I see your jewellery ?
You can see or full collection on our showroom located in Overijse.
A selection of jewellery can also be found at the following retailers:
- Matiere79 - Sady Pobedy Shopping Mall, Odessa Oblast 65000 Ukraine
- Curve - 154 N Robertson Boulevard, Los Angeles California
Get in Ttouch
Available 24/7 to help you.
Each order is carefully wrapped by our team.
All jewellery pieces will be sold with a certificate of authenticity.