SHIPPING POLICY

Shipments are made worldwide. Shipment in Belgium, Europe and the rest of the world is free for all orders.

The Products are shipped Monday to Friday by post or by independent transporter, depending on the nature of the ordered product and by exclusive initiative of the seller, to the address on the order form of the Buyer. This address may differ from the address of the person who paid.

Nayestones declines any liability in case of an excessive delivery term by the postal services or any other shipping method as well as in case of loss of the ordered Products or strike. The shipping risks are for the User who must file the necessary requests with the carrier.

The delivery cost are automatically calculated as soon as the Buyer constitutes his basket of purchases and appears in the rising final one at the time when the Buyer finishes his order.

For all international orders, please note that the terms of trade will be marked as Delivered Duties Paid (DDP). Nayestones will take care of the duties and import taxes, via DHL courier, Nayestones is not responsible for any delays caused by customs clearance procedures in the country of destination.

RETURNS POLICY

FOR PIECES READY TO SHIP NOW, RETURN FOR A FULL REFUND: For pieces which are in stock and ready to ship, we are happy to offer a full refund for any returns which meet our returns policy (see below). These pieces have already been handcrafted by our goldsmiths, and therefore do not require additional custom production.

FOR MADE TO ORDER & CUSTOMISED PIECES, RETURN FOR STORE CREDIT: Due to the nature of our made-to-order and customised pieces, we will not be able to offer a refund. However, for made-to-order items that meet our returns policy (see below), you are welcome to return for either store credit or exchange the piece for another item.

 

RETURNS POLICY

If the article does not comply with your order or if they are not to your satisfaction, you may return them and ask for an exchange or for a refund within the conditions.

Your returned piece must arrive at Nayestones no later than 14 days after your delivery date. If you wish to return a piece, we recommend that you contact us within 7 days of your delivery. Returns outside this window may be accepted at our discretion.

Returned products shall only be accepted and reimbursed or exchanged once our specialists have confirmed that the Product is identical to the one that was sent, without damage, modifications or interventions.

The Product must be returned in its original packaging, complete (packaging, box, notice, ...), properly protected and in a perfect state allowing their resale (not damaged nor dirty) to the below mentioned address, accompanied by a copy of the original purchase invoice and return form with authorization code written on it. Products that are returned in incomplete, damaged or soiled conditions shall never be accepted and therefore not be reimbursed.

The shipping costs are free for the buyer and eventual duties for transportation to the sender are for his account. Please also note that custom charges, duties and sales tax are non-refundable for shipments outside the European community.

The address for returned products is : 

Nayestones – 37 Pater Isidore Taymansstraat - 3090 Overijse - Belgium.

Products are returned upon the risks and perils of the Buyer. The Product may not have been used by the Buyer.

If the Buyer uses his Cancellation right, respecting all modalities provided, the Website shall reimburse within 30 days the price of the Product less the delivery costs once the goods are returned.  

The international shipping cost incurred to send an order back are for the recipient. If you not have a courier account, please email hello@nayestones.com and we will assist you with sending the goods back.