Consumers have the right to withdraw from their purchase within 14 days without giving a reason. The withdrawal period expires 14 days after the day on which you take possession of the good. To exercise your right, you must inform us of your decision by means of an unequivocal statement. You can use the withdrawal form below to submit your request. You will receive a confirmation of receipt by email.

Returned products shall only be accepted and reimbursed or exchanged once our specialists have confirmed that the product is identical to the one that was sent, without damage, modifications or interventions. For made-to-order and customized pieces, we will not be able to offer a refund. However, for made-to-order items that meet our returns policy, you are welcome to return for either store credit or exchange the piece for another item.